F Minus by Tony Carrillo for November 08, 2023

So true, I went through a battle tonight with Delta Airlines. My acct sort of dried up and went away WITH my miles. Took forever to get a live agent…they’ll get back to me?

I believe it. That’s why I don’t hang up when I hear that. I wouldn’t want to upset people for hanging up on them. So as long as I hear that, I won’t. If I don’t hear that, then click…

And they record it so that they’ll have a good laugh during coffee breaks.

Not just important: we’re VERY important.

And how can they believe that our call is important when all the background music on the line is the most horrible ever!

If our calls were important to them, they would hire enough people to answer the calls.

So YOU say…..

You know your calls are not important to them when their phones are answered by folks who, clearly, are not from a nation where English is the first language.