Reminds me so much of all the concerts, plays, choral events, etc. a parent attends – sigh… and of course you have to pretend you’re having a wonderful time (and make sure you keep smiling at your kids and applauding loudly where necessary). I miss those days, though.
Yes, it’s MUCH cheaper to have people hold and hold and hold than it would be to hire more employees to answer the calls. Besides, I think we’ve all realized by now that our calls are NOT that important to large companies – they’re an unwelcome nuisance. They don’t want our calls, just our payments.
Reminds me so much of all the concerts, plays, choral events, etc. a parent attends – sigh… and of course you have to pretend you’re having a wonderful time (and make sure you keep smiling at your kids and applauding loudly where necessary). I miss those days, though.