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I keep getting tickets from one user who receives an error as they attempt to do things before the program loads. This was a known issue if anyone had slower internet. Thankfully, we only need to open the program once a day; it does not time out.
After the fifth or sixth ticket, I could not find a way for them to understand “wait for the program to load fully before attempting to use it.” While banging my head, I play with my phone and find the user on Facebook. I see they have multiple dogs and cats and proudly display them (as one should).
I respond to the newest ticket.
Me: “After opening the program, it’s recommended for users to pet each cat and dog in the home. Once all the good boys and good girls have received their tribute, continue back to the program. Please reach out if each needs two or three tributes so I can update our procedures.”
I received a response the next day:
User: “Why didn’t someone tell me this the first time? It worked after I petted my three cats once and my two dogs twice. I should not have to open so many tickets before the actual procedure is given to me!”
Then they sent a complaint to my boss, who told them they would update the procedure promptly, which my boss did but added that if you do not have any pets, making a cup of tea/coffee would also work.
I work in tech support. I get an irate call from a manager in one of our remote offices.
Manager: “Our computer is making horrible screechy noises!”
Me: “Is there an error code on the screen?”
Manager: “I don’t know, maybe?”
Me: “Well, if you could—”
Manager: “That’s computer stuff! I don’t know anything about computers!”
Me: “Okay, does the computer boot up— turn on?”
Manager: “No, it’s just making horrible screechy noises!”
Troubleshooting got me nowhere, so I drove to their remote location. Before I even walked into the office, I could hear the “horrible screechy noise,” and it wasn’t a continuous squeal; it was the rapid beep-beep-beep of a Dell motherboard keyboard error. Within seconds, I could see what the issue was.
So, without saying a word, I walked into the office, took the stapler off the keyboard, cycled the power, and walked out.
The manager in question — in most ways one of our best — tends to get cocky because he knows how good he is. But now, if he gets that way with me, all I have to do is say, “Stapler,” and he quiets down.
mccollunsky about 9 hours ago
Guess you can’t turn her off and on again.
MeanBob Premium Member about 8 hours ago
Have you tried unplugging yourself and then, not plugging back in?
Stocky One about 4 hours ago
You should become an ice cream sales person!
EMGULS79 about 2 hours ago
Move to southern Arizona. You’ll never be frozen again.
ladykat Premium Member about 1 hour ago
Sorry, Jan.
Yakety Sax 2 minutes ago
A Tribute To Tech Support
I keep getting tickets from one user who receives an error as they attempt to do things before the program loads. This was a known issue if anyone had slower internet. Thankfully, we only need to open the program once a day; it does not time out.
After the fifth or sixth ticket, I could not find a way for them to understand “wait for the program to load fully before attempting to use it.” While banging my head, I play with my phone and find the user on Facebook. I see they have multiple dogs and cats and proudly display them (as one should).
I respond to the newest ticket.
Me: “After opening the program, it’s recommended for users to pet each cat and dog in the home. Once all the good boys and good girls have received their tribute, continue back to the program. Please reach out if each needs two or three tributes so I can update our procedures.”
I received a response the next day:
User: “Why didn’t someone tell me this the first time? It worked after I petted my three cats once and my two dogs twice. I should not have to open so many tickets before the actual procedure is given to me!”
Then they sent a complaint to my boss, who told them they would update the procedure promptly, which my boss did but added that if you do not have any pets, making a cup of tea/coffee would also work.
Yakety Sax 1 minute ago
Observational Skills Are A Staple In Tech Support
I work in tech support. I get an irate call from a manager in one of our remote offices.
Manager: “Our computer is making horrible screechy noises!”
Me: “Is there an error code on the screen?”
Manager: “I don’t know, maybe?”
Me: “Well, if you could—”
Manager: “That’s computer stuff! I don’t know anything about computers!”
Me: “Okay, does the computer boot up— turn on?”
Manager: “No, it’s just making horrible screechy noises!”
Troubleshooting got me nowhere, so I drove to their remote location. Before I even walked into the office, I could hear the “horrible screechy noise,” and it wasn’t a continuous squeal; it was the rapid beep-beep-beep of a Dell motherboard keyboard error. Within seconds, I could see what the issue was.
So, without saying a word, I walked into the office, took the stapler off the keyboard, cycled the power, and walked out.
The manager in question — in most ways one of our best — tends to get cocky because he knows how good he is. But now, if he gets that way with me, all I have to do is say, “Stapler,” and he quiets down.