I work in a large hardware store chain that also sells basic car parts. A customer is buying some non-car items at my checkout, specifically a helium tank and some balloons.
Me: “Hi! Did you find everything you were looking for today?”
Customer: Sighs. “I suppose.”
Me: “Oh, everything okay?”
Customer: “Oh! Sorry, I didn’t mean to sound rude! I was supposed to be going to a party—” gestures to the balloons and helium “—but now I gotta take my car to the dealer because the water’s stopped coming out of the windshield wipers.”
Me: “Oh! If that’s all that’s wrong with your car you don’t need to take it to a dealer! You can buy a bottle of screen wash fluid for a few dollars and just refill it.”
Customer: “Really?!”
Me: “Yes! Shall I get one for you?”
Customer: “Oh my God! Yes!”
I sell it to them, and they thank me for saving them a lot of time. I see them walk out to their car, open the bottle of screen wash fluid… and pour it into the gas tank.
Sounds like they will need to take it to the dealer after all…
Total Wipeout
I work in a large hardware store chain that also sells basic car parts. A customer is buying some non-car items at my checkout, specifically a helium tank and some balloons.
Me: “Hi! Did you find everything you were looking for today?”
Customer: Sighs. “I suppose.”
Me: “Oh, everything okay?”
Customer: “Oh! Sorry, I didn’t mean to sound rude! I was supposed to be going to a party—” gestures to the balloons and helium “—but now I gotta take my car to the dealer because the water’s stopped coming out of the windshield wipers.”
Me: “Oh! If that’s all that’s wrong with your car you don’t need to take it to a dealer! You can buy a bottle of screen wash fluid for a few dollars and just refill it.”
Customer: “Really?!”
Me: “Yes! Shall I get one for you?”
Customer: “Oh my God! Yes!”
I sell it to them, and they thank me for saving them a lot of time. I see them walk out to their car, open the bottle of screen wash fluid… and pour it into the gas tank.
Sounds like they will need to take it to the dealer after all…