Baldo by Hector D. Cantú and Carlos Castellanos for July 22, 2018

Sheesh… why would a customer get upset over an expired coupon?

The customer has no one to blame but himself.

It has been my experience that people trying to put one over on somebody are the ones who get angry. People who didn’t notice the expiration date tend to be embarrassed.

Good young man, Baldo

Yes, these type of customers do exist. One of my coworkers told me yesterday that an individual at the customer service the day before was trying to receive cash for online surveys she did, and when she was told that they only accept checks not give out money for surveys online the woman then took a rug doctor and threw it across the floor. People are something else. She probably watches too much Jerry Springer

Baldo gets it. I wish everybody could spend a couple months in retail or food service (fast or sit down) so encounters of the first kind would be reduced.

Sadly, having everyone work retail to experience such abuse would not lessen the abuse given out. Some say “this is awful, I could never do this to another”; others say “I paid my dues, now it’s this guy’s turn”.

This is the sweetest cartoon! Between this and telling Tia Carmen how he appreciates her, Baldo is my hero this week.

And yes, while everyone has good and bad days and sometimes disappoint themselves, in general, some people get it and some don’t and it makes a huge difference in what we allow.

On the other hand, I went to the warehouse shopping club yesterday. The product I wanted was visible on a rack about twelve feet above the floor, but none were within reach. The manager told me that they didn’t have a lift driver on duty (at mid-afternoon). My question was, “Then I am paying for the privilege of coming here to look at what I want, but not to be able to buy it?”

Back when I worked as a salesman for Radio Shack we had a customer buy an item and return it a week later. He did not have a receipt, the item was not in its packaging, and he wanted his money back NOW! Our manager handled the whole thing, explained that he would receive a check by mail(company policy) and he was actually taking back an item without a receipt or original packaging. The guy fumed and as he left said he would NEVER SHOP IN THIS STORE AGAIN! My manager said GOOD! We won’t have to put up with you again!

Love it!

the kid should become the frosty-freeze Nazi

This is the main reason I never worked Retail, if possible.

I use to work in the furniture department of a local chain store. Company policy was that we didn’t sell the display models for 2 reasons, first, the displays were assembled in store which took time that an emplyee could use for other things (a customer could buy an assembled piece, but they had to pay an assembly charge), and 2, display models could take a lot of damage over time from customers pulling on doors and drawers as well as dents and scratces from accidental bumps and impacts. One night a customer demanded that we sell him the display model in spite of the fact that there was a perfectly good piece still in the box sitting right there on the shelf. I told him the policy and pointed out the boxed piece and then he complained that he didn’t want to buy the boxed one because he was worried that it would have missing or damaged pieces. I offered to take the piece to the back room and make sure that everything was in the box and in good shape and he seemed to be satisfied with that idea, so I took it to the back and checked all the pieces and then put it back in the box, I taped the box up when I was done but you could tell it had been opened. I took it back out to the customer and assured him that everything was there and in good condition, and then he refused to but it because I’d ruined the box. He finally convinced a manager from a different department to sell him the display model because of the condition of the only boxed set. Shortly after that I decided I’d had enough of dealing with customers like that and quite my job.

How nice.