Thank Bill Gates for setting the standard for product development in the modern era. Customer service is to discover the problems with the current product so you can fix them in the next production. He started it with windows and now the industry is doing it with everything. So much for QA.
Apparently a certain satellite television provider fails to understand this. After six weeks of trying to get a receiver box replaced after it “died”, with numerous phone calls to customer service, a twenty mile drive to their nearest service center per their website (the building is no longer there; one of the staff at a nearby convenience store where I stopped for gas said it was torn down at least three years ago), and several promises via telephone and online chat of being sent a replacement unit or a service technician, none of which ever showed up, I sent them a certified letter I would no longer be paying my bill unless and until I ever got service again (roommate wants the sports package). It’s been over three weeks and haven’t heard a thing. Guess they plan to go out of business or don’t want to deal with people who’ve been using them for over twenty years.
whahoppened over 5 years ago
Some times the medicine has to be juuust short of killing you to do any good at all!
Stevefk over 5 years ago
It’s the side effects that get you.
davanden over 5 years ago
Maybe she should hire Lila…
wbezemek over 5 years ago
Thank Bill Gates for setting the standard for product development in the modern era. Customer service is to discover the problems with the current product so you can fix them in the next production. He started it with windows and now the industry is doing it with everything. So much for QA.
jmworacle over 5 years ago
Good customer service is so easy but overlook. If you survey your more successful companies you’ll find they place customer service as a high priority
adrianrune over 5 years ago
Apparently a certain satellite television provider fails to understand this. After six weeks of trying to get a receiver box replaced after it “died”, with numerous phone calls to customer service, a twenty mile drive to their nearest service center per their website (the building is no longer there; one of the staff at a nearby convenience store where I stopped for gas said it was torn down at least three years ago), and several promises via telephone and online chat of being sent a replacement unit or a service technician, none of which ever showed up, I sent them a certified letter I would no longer be paying my bill unless and until I ever got service again (roommate wants the sports package). It’s been over three weeks and haven’t heard a thing. Guess they plan to go out of business or don’t want to deal with people who’ve been using them for over twenty years.
coffeeturtle over 5 years ago
Great Customer Service would have saved retail stores.