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They put you in a queue because then they can make you wait a long time, hoping you will get frustrated and hang up. Most “tech support” is some poor guy reading from a script who has no real idea how to solve the issue. Been that way since ALL tech support was sent overseas. I sometimes think I know more than they do. Like most computer nerds, everyone calls me asking for help. I only know because I learned what NOT to do by making mistakes myself.
boydpercy Premium Member over 5 years ago
I hate the word “queue”.
A Common 'tator over 5 years ago
Look-up what it means in French… You’ll need a fairly comprehensive dictionary… Needless to say I can’t repeat the words here…
DaveQuinn over 5 years ago
They put you in a queue because then they can make you wait a long time, hoping you will get frustrated and hang up. Most “tech support” is some poor guy reading from a script who has no real idea how to solve the issue. Been that way since ALL tech support was sent overseas. I sometimes think I know more than they do. Like most computer nerds, everyone calls me asking for help. I only know because I learned what NOT to do by making mistakes myself.