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Does That “Crappy” Business Have A Website? Asking For A Friend…Definitely NOT my story
I work in an insurance call center. One day, I had to deal with a difficult customer. He was snippy and rude from the get-go.
First, he wanted to take out a new policy, but as he was a “long-term” customer and had given us so much money, he deserved a highly preferential price. He had been with us for seven months and had a single policy worth no more than £250. He was not happy with the standard 10% discount for repeat customers and went on a tirade about how terrible the company was for not valuing its customers.
Next, he demanded that I waive the excess for his current policy. For free. I told him I could add an excess waiver to his policy, but he’d have to pay for it. Once again, he berated the company and then insulted me personally. I was ignorant, incompetent, uneducated, lazy, etc.
Because I would not waive his excess, he then demanded a discount on his current policy as compensation. He was furious when I told him I couldn’t do that, either.
In the end, I had to pass him through to a manager, who was also unable to give him what he wanted.
Then, I carried on with my day. Calls like that were, unfortunately, fairly standard. I was quite used to rude, obnoxious, or even downright abusive customers. Frankly, [Customer] didn’t even make my top ten worst customers THAT WEEK, let alone in the two years I’d worked there.
That soon changed when I was called into the manager’s office the next day.
It was in that meeting that I learned that there are businesses that allow you to anonymously send excrement in the post. I had no idea that was a thing. But [Customer] was convinced that I was the one who had sent the package of manure he had received.
I took a seat while the department manager and a Human Resources representative sat before me.
Manager: “I’m afraid we’re going to have to terminate you for gross misconduct.”
Yakety Sax 11 months ago
Does That “Crappy” Business Have A Website? Asking For A Friend… Definitely NOT my story
I work in an insurance call center. One day, I had to deal with a difficult customer. He was snippy and rude from the get-go.
First, he wanted to take out a new policy, but as he was a “long-term” customer and had given us so much money, he deserved a highly preferential price. He had been with us for seven months and had a single policy worth no more than £250. He was not happy with the standard 10% discount for repeat customers and went on a tirade about how terrible the company was for not valuing its customers.
Next, he demanded that I waive the excess for his current policy. For free. I told him I could add an excess waiver to his policy, but he’d have to pay for it. Once again, he berated the company and then insulted me personally. I was ignorant, incompetent, uneducated, lazy, etc.
Because I would not waive his excess, he then demanded a discount on his current policy as compensation. He was furious when I told him I couldn’t do that, either.
In the end, I had to pass him through to a manager, who was also unable to give him what he wanted.
Then, I carried on with my day. Calls like that were, unfortunately, fairly standard. I was quite used to rude, obnoxious, or even downright abusive customers. Frankly, [Customer] didn’t even make my top ten worst customers THAT WEEK, let alone in the two years I’d worked there.
That soon changed when I was called into the manager’s office the next day.
It was in that meeting that I learned that there are businesses that allow you to anonymously send excrement in the post. I had no idea that was a thing. But [Customer] was convinced that I was the one who had sent the package of manure he had received.
I took a seat while the department manager and a Human Resources representative sat before me.
Manager: “I’m afraid we’re going to have to terminate you for gross misconduct.”
Me: “But I didn’t do it.”
(Contd)
ladykat Premium Member 11 months ago
True.
oakie817 11 months ago
good one