From NAR.com: do technical support for a company that sells robotic vacuum cleaners.
Me: “Thank you for calling [Company] customer support. What product can I help you with today?”
Caller: “I just bought your g**d*** worthless [Cleaning Robot] yesterday, and the f****** thing doesn’t work! What kind of a racket are you people running?!”
People complain about products a lot, so you learn to just let them vent until they calm down a little, and then continue.
Me: “Ma’am, what seems to be the problem with your device?”
Caller: “I charged it all night just like the instructions said. Then, I took it off the dock, put it in the middle of the room, and pressed ‘Clean’, and nothing happened!”
Me: “Ma’am, do you see the button right next to the ‘Clean’ button labeled ‘Power?’ Try pushing that one.”
Caller: “Oh! All the lights on the thingy came on!”
From NAR.com: do technical support for a company that sells robotic vacuum cleaners.
Me: “Thank you for calling [Company] customer support. What product can I help you with today?”
Caller: “I just bought your g**d*** worthless [Cleaning Robot] yesterday, and the f****** thing doesn’t work! What kind of a racket are you people running?!”
People complain about products a lot, so you learn to just let them vent until they calm down a little, and then continue.
Me: “Ma’am, what seems to be the problem with your device?”
Caller: “I charged it all night just like the instructions said. Then, I took it off the dock, put it in the middle of the room, and pressed ‘Clean’, and nothing happened!”
Me: “Ma’am, do you see the button right next to the ‘Clean’ button labeled ‘Power?’ Try pushing that one.”
Caller: “Oh! All the lights on the thingy came on!”
Me: “Now press ‘Clean.’”
Caller: “There it goes! You’re a miracle worker!”