… and as a person who spent a couple of decades for 3 years or so doing tech support, I can ASSURE you that the ones who are NOT familiar make at last 90% of the calls. Even if they are only 33% of the customers.
In fact, there’s another 80/20 rule for you: 20% of the tech support calls take 80% of the time.
… and as a person who spent a couple of decades for 3 years or so doing tech support, I can ASSURE you that the ones who are NOT familiar make at last 90% of the calls. Even if they are only 33% of the customers.
In fact, there’s another 80/20 rule for you: 20% of the tech support calls take 80% of the time.