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Frazz by Jef Mallett for October 21, 2022
October 20, 2022
October 22, 2022
… and as a person who spent a couple of decades for 3 years or so doing tech support, I can ASSURE you that the ones who are NOT familiar make at last 90% of the calls. Even if they are only 33% of the customers.
In fact, there’s another 80/20 rule for you: 20% of the tech support calls take 80% of the time.