I called my bank the other day to ask about a charge that I didn’t recognize. I had to give my name, passcode, last four digits of my social security number, my address, my phone number, and my account number. The first person transferred me to another person and I had to go through all that again. Then that person transferred me. By the time I got to the person who could actually help me, I’d been transferred eight times and had to give all my information each time. I have to wonder, with all the technology we have, why couldn’t they have just transferred my information, too?
I called my bank the other day to ask about a charge that I didn’t recognize. I had to give my name, passcode, last four digits of my social security number, my address, my phone number, and my account number. The first person transferred me to another person and I had to go through all that again. Then that person transferred me. By the time I got to the person who could actually help me, I’d been transferred eight times and had to give all my information each time. I have to wonder, with all the technology we have, why couldn’t they have just transferred my information, too?