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Red and Rover by Brian Basset for July 01, 2014
June 30, 2014
July 02, 2014
Transcript:
Oh good, here comes a potential sale. Remember- the customer is always right. Glug Glug Glug Glug Lemonade That was the weakest lemonade I've ever had! The customer is always right, huh? Yep. My brother suggested I water it down to maximize profits.
Stanley Marcus said, “The customer is not always right, but is the customer.” If the demand is untenable, negotiate something both sides can accept. He and his sister did quite well on that philosophy.