I recently posted a true story about my dealing with the phone company. This is also true:
My wife and I bought a condominium a few years ago, and we decided to get cable TV. So I called the office, and I was connected to a very polite young man – no accent; he was undoubtedly in the downtown office and not overseas in some call center. I told him I wanted to start getting cable television, and I gave him my name, the condo address, the unit number, and all the other information he needed. He thanked me, and asked if he could put me on hold. I agreed.
It seemed like I had been on hold a long time when he came back on the line. “I have some good news, Mister Huong,” he began. “Your bill is current; you won’t owe us anything until the end of this billing cycle.”
Well, as I started to explain to him that my name wasn’t Huong, and I wasn’t calling about my bill, he interrupted. “Oh, I’m sorry, Mister Huong,” he said. “It says here in the records that you need an interpreter. Please hold.”
I recently posted a true story about my dealing with the phone company. This is also true:
My wife and I bought a condominium a few years ago, and we decided to get cable TV. So I called the office, and I was connected to a very polite young man – no accent; he was undoubtedly in the downtown office and not overseas in some call center. I told him I wanted to start getting cable television, and I gave him my name, the condo address, the unit number, and all the other information he needed. He thanked me, and asked if he could put me on hold. I agreed.
It seemed like I had been on hold a long time when he came back on the line. “I have some good news, Mister Huong,” he began. “Your bill is current; you won’t owe us anything until the end of this billing cycle.”
Well, as I started to explain to him that my name wasn’t Huong, and I wasn’t calling about my bill, he interrupted. “Oh, I’m sorry, Mister Huong,” he said. “It says here in the records that you need an interpreter. Please hold.”
Bless his heart…