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donât live in india but did tech support for our product for many years. the hardest part of the job was NOT laughing at the people who called in. couldnât understand some of them.(ever have a southern belle âyaâllâ you to death?) couldnât believe why some of them were calling(donât think they knew) and 95% of them could have had their question answered by reading the âtwo pageâ instruction manual, but were too lazy to do so.and when we went âon-siteâ which we did occasionally, most of the time it was error #9 for us.what was error #9? so glad you asked.it meant âuser errorâ so that we wouldnât âinsultâ the user, making them think we had found a problem with their software, or hardware addition.-so guess there are two sides to every tech call :)
Then there are the automated voice questions one tries to answer before being connected to a live person. Attempted to bypass it with a press of â0â but they hung up on me after the automated voice sweetly said âGoodbyeâ.
Last Rose Of Summer Premium Member almost 10 years ago
Hello, my name is PeggyâŠâŠâŠand I live next door!
phylum almost 10 years ago
unfortunately it is a local call from everywhereâŠ
GROG Premium Member almost 10 years ago
And it was from tech support. They really know nothing.
gaslightguy almost 10 years ago
Still couldnât understand them.
Ubintold almost 10 years ago
Put âem all through sensitivity training like the Reality Check strip today is showing.
Saddenedby Premium Member almost 10 years ago
donât live in india but did tech support for our product for many years. the hardest part of the job was NOT laughing at the people who called in. couldnât understand some of them.(ever have a southern belle âyaâllâ you to death?) couldnât believe why some of them were calling(donât think they knew) and 95% of them could have had their question answered by reading the âtwo pageâ instruction manual, but were too lazy to do so.and when we went âon-siteâ which we did occasionally, most of the time it was error #9 for us.what was error #9? so glad you asked.it meant âuser errorâ so that we wouldnât âinsultâ the user, making them think we had found a problem with their software, or hardware addition.-so guess there are two sides to every tech call :)
neverenoughgold almost 10 years ago
Isnât the first question asked when âtech supportâ answersâŠ
What credit card will you be using today?
rgpope Premium Member almost 10 years ago
Bank of America, and Frontier Communications. All tech support live in the US and speak English. some even say âYâallâ!
Dean almost 10 years ago
Then there are the automated voice questions one tries to answer before being connected to a live person. Attempted to bypass it with a press of â0â but they hung up on me after the automated voice sweetly said âGoodbyeâ.