don’t live in india but did tech support for our product for many years. the hardest part of the job was NOT laughing at the people who called in. couldn’t understand some of them.(ever have a southern belle ’ya’ll’ you to death?) couldn’t believe why some of them were calling(don’t think they knew) and 95% of them could have had their question answered by reading the ‘two page’ instruction manual, but were too lazy to do so.and when we went ‘on-site’ which we did occasionally, most of the time it was error #9 for us.what was error #9? so glad you asked.it meant ‘user error’ so that we wouldn’t ‘insult’ the user, making them think we had found a problem with their software, or hardware addition.-so guess there are two sides to every tech call :)
don’t live in india but did tech support for our product for many years. the hardest part of the job was NOT laughing at the people who called in. couldn’t understand some of them.(ever have a southern belle ’ya’ll’ you to death?) couldn’t believe why some of them were calling(don’t think they knew) and 95% of them could have had their question answered by reading the ‘two page’ instruction manual, but were too lazy to do so.and when we went ‘on-site’ which we did occasionally, most of the time it was error #9 for us.what was error #9? so glad you asked.it meant ‘user error’ so that we wouldn’t ‘insult’ the user, making them think we had found a problem with their software, or hardware addition.-so guess there are two sides to every tech call :)