I was in the business for several years, getting the call answered by the 3rd ring was important. Thank God for computers, we didn’t have to read the operators hen scratch
AHT (average handle time) is the lifeblood of some of these centers. I do tech support and we’re given around 900 seconds on average. Sometimes it’s easy to hit that mark, other times it’s impossible.
zmech13 Premium Member almost 6 years ago
Where was this place when I was working in call centers.
Flatlander, purveyor of fine covfefe almost 6 years ago
I was in the business for several years, getting the call answered by the 3rd ring was important. Thank God for computers, we didn’t have to read the operators hen scratch
bakana almost 6 years ago
This is how Call Centers work when actually Helping the customer would cost the business Money.
BWR almost 6 years ago
AHT (average handle time) is the lifeblood of some of these centers. I do tech support and we’re given around 900 seconds on average. Sometimes it’s easy to hit that mark, other times it’s impossible.