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When i call a company and complain about something the customer service person automatically says “I’m very sorry about that” or “sorry for the inconvenience.” It doesn’t help. They’re trained to say that.
I developed telephonophobia after being a customer service representative for several years. My first thought when someone called would be, “how can I end this call”? It can be quite debilitating.
I have tons of respect for people who do those jobs. I usually say something like, “I’m sorry you get treated the way you do.” Then I hear a big sigh and a thanks.
I’m not sure when apologies became a substitute for service. Clearly, some of these help lines have that same “five word vocabulary”. “We’re always looking for new ways to serve you by apologizing for the inconvenience.” – doesn’t really cut it. Especially now that it may soon be an AI who cannot care.
Imagine over 4 years ago
I would be sorry to have to hear that all day, too.
Gent over 4 years ago
I’m sorry to hear that.
stillfickled Premium Member over 4 years ago
When i call a company and complain about something the customer service person automatically says “I’m very sorry about that” or “sorry for the inconvenience.” It doesn’t help. They’re trained to say that.
Jesy Bertz Premium Member over 4 years ago
I developed telephonophobia after being a customer service representative for several years. My first thought when someone called would be, “how can I end this call”? It can be quite debilitating.
Chris over 4 years ago
sounds like he’s dead inside.
Zebrastripes over 4 years ago
Beep, beep, this is a recording….
InTraining Premium Member over 4 years ago
That explains a lot… never realized those customer service agents were zombies…!
mi_sbs over 4 years ago
I have tons of respect for people who do those jobs. I usually say something like, “I’m sorry you get treated the way you do.” Then I hear a big sigh and a thanks.
Doctor Toon over 4 years ago
He’s probably sorry to hear ALL of that
mistercatworks over 4 years ago
I’m not sure when apologies became a substitute for service. Clearly, some of these help lines have that same “five word vocabulary”. “We’re always looking for new ways to serve you by apologizing for the inconvenience.” – doesn’t really cut it. Especially now that it may soon be an AI who cannot care.
Night-Gaunt49[Bozo is Boffo] over 4 years ago
Zombies; both the living and the undead versions. Horace is the former.