Maybe we wouldn’t mess up if you didn’t have ten levels of phone menus that take us twelve minutes to hear all the options and we’re supposed to keep paying attention all the way through. Sometimes I get so frustrated I just keep hitting 0 for Operator. And worse, sometimes the websites are not much better with multiple screens you have to navigate, sometimes in a circular path.
I hate it when you get so far into the phone tree, then at one point, none of the options match what you are actually calling for. So you take a guess and end up in the wrong area. Fortunately, the person I end up talking to simply sends me to the right department, but couldn’t they just have someone do that to begin with?
You have 5 numbers to choose from all claiming to be different departments, you try the one that is most applicable and spend 20 minutes searching the menu before giving up. You try the other numbers only to find the menus are the same.
You then try one last time pick the I wish to pay my bill option and then ask to be transferred manually.
This would be a lot better then “[Deedle deedle deedle] I’m sorry, I didn’t understand you. You told me to go to hell. Please say ‘Customer service’, ‘Technical support’, ‘Take all my money’ or ‘Continue wasting my time’.”
That brings up another sore point with me- airtime charges when someone calls YOU on a cell phone. Why should you be charged for airtime on a call you didn’t initiate? Makes no sense.
gosh just went through this TODAY. the clever bastards also made it so that every time you hit a 0, instead of a human, it sends you back into the very first menu!!!!!!!
Phone minutes will become a big issue eventually with this considering how many people use cell phones. A lot of people don’t even own a landline anymore.
bluskies about 13 years ago
Too darned real to be funny. “Let me just transfer you to another department…(click. Silence. More silence. click. Dial tone.)”
bbadenov about 13 years ago
And then when you do get a human being, they are typically in India on some phone bank and have no ability to help you with your LOCAL problem.
momazilla about 13 years ago
Or “we will return your call within 48 hours”. a week later still haven’t heard from them. Yeah right!
Old Salt about 13 years ago
Where I worked HR had a phone tree with something like 48 choices. I think it ended up taking you to one of two people.
Gigantor about 13 years ago
Maybe we wouldn’t mess up if you didn’t have ten levels of phone menus that take us twelve minutes to hear all the options and we’re supposed to keep paying attention all the way through. Sometimes I get so frustrated I just keep hitting 0 for Operator. And worse, sometimes the websites are not much better with multiple screens you have to navigate, sometimes in a circular path.
Jnite about 13 years ago
I hate it when you get so far into the phone tree, then at one point, none of the options match what you are actually calling for. So you take a guess and end up in the wrong area. Fortunately, the person I end up talking to simply sends me to the right department, but couldn’t they just have someone do that to begin with?
fgmudd40 about 13 years ago
Peggy fix-3 weeks.
tirnaaisling about 13 years ago
You have 5 numbers to choose from all claiming to be different departments, you try the one that is most applicable and spend 20 minutes searching the menu before giving up. You try the other numbers only to find the menus are the same.
You then try one last time pick the I wish to pay my bill option and then ask to be transferred manually.
runar about 13 years ago
This would be a lot better then “[Deedle deedle deedle] I’m sorry, I didn’t understand you. You told me to go to hell. Please say ‘Customer service’, ‘Technical support’, ‘Take all my money’ or ‘Continue wasting my time’.”
Butch70 about 13 years ago
Ziggy! Hang up and they will get the message. I hate doing by the numbers too.
bluskies about 13 years ago
That brings up another sore point with me- airtime charges when someone calls YOU on a cell phone. Why should you be charged for airtime on a call you didn’t initiate? Makes no sense.
massha about 13 years ago
gosh just went through this TODAY. the clever bastards also made it so that every time you hit a 0, instead of a human, it sends you back into the very first menu!!!!!!!
trekkermint about 13 years ago
grunting sometimes works to get me to a human
Jnite about 13 years ago
Phone minutes will become a big issue eventually with this considering how many people use cell phones. A lot of people don’t even own a landline anymore.