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Dark Side of the Horse by Samson for February 11, 2012
February 10, 2012
February 12, 2012
Transcript:
Complaints helpline 9AM HH: The representative at the cash register was rude and condescending. I'm sorry to hear that. Complaints helpline 3PM Our car broke down two miles out of town, I'm sorry to hear that. Your new job is turning you into a zombie, I'm sorry to hear that.
Heima about 13 years ago
As long as Horace doesn’t go on a ravenous quest for brains, we’re ok. Right?
Buzza Wuzza about 13 years ago
A great strip. Showing how total strangers have to pretend to feel sympathy for people complaining about small things is something I’ve never read in a comic strip before.
Maia Bast about 13 years ago
Thank you for calling, this is Maia…
Un-huh…. Okay… Un-huh…. Oh my… Alright, let’s take a look at this…
Today’s strip pretty much sums up what customer service phone work will do to you. People will say things on the phone they would never say to you in person. Eventually you learn to listen for key words or phrases; everything else starts sounding like Charlie Brown’s teacher. That might sound cynical, but it helps to a) preserve the CSR’s sanity, and b) lets the CSR flip through 12 – 15 account-related screens while the caller is yapping, making the call more efficient (in theory).
Okay, then, you have a great day.
Jkiss about 13 years ago
To call somewhere and get a person (or a horse) right away would be wonderful. It’s the 10 minutes it takes to get to a real person that makes callers hot under the collar.
zero about 13 years ago
One panel as a zombie & it’s all ready a gillion times better than The Walking Dud—- er, um Dead…
paulakakin about 13 years ago
Gee, I never realized Horace was left-hoofed.