From Not Always Right: The Cake Is A Buy
A customer comes in to pick up and pay for a cake.
Customer: “I’m unhappy with this. I shouldn’t have to pay for this.”
The manager is called over.
Manager: “Is there a mistake with your order?”
Customer: “No, there was no mistake.”
Manager: “The color, flavor, letter color, and writing is exactly what you asked us to do.”
Customer: “Yes, I know. I just don’t like the end result.”
Manager: “I can swap out the cake for one of the pre-decorated cakes at a discount?”
Customer: “No! I want the cake I ordered to be free.”
She didn’t get the free cake, and she didn’t understand why…
))Not my story((
Michael Fry
June 23, 2017
June 25, 2017
July 23, 2017
October 20, 2017
November 14, 2017
From Not Always Right: The Cake Is A Buy
A customer comes in to pick up and pay for a cake.
Customer: “I’m unhappy with this. I shouldn’t have to pay for this.”
The manager is called over.
Manager: “Is there a mistake with your order?”
Customer: “No, there was no mistake.”
Manager: “The color, flavor, letter color, and writing is exactly what you asked us to do.”
Customer: “Yes, I know. I just don’t like the end result.”
Manager: “I can swap out the cake for one of the pre-decorated cakes at a discount?”
Customer: “No! I want the cake I ordered to be free.”
She didn’t get the free cake, and she didn’t understand why…
))Not my story((