don’t live in india but did tech support for our product for many years. the hardest part of the job was NOT laughing at the people who called in. couldn’t understand some of them.(ever have a southern belle ’ya’ll’ you to death?) couldn’t believe why some of them were calling(don’t think they knew) and 95% of them could have had their question answered by reading the ‘two page’ instruction manual, but were too lazy to do so.and when we went ‘on-site’ which we did occasionally, most of the time it was error #9 for us.what was error #9? so glad you asked.it meant ‘user error’ so that we wouldn’t ‘insult’ the user, making them think we had found a problem with their software, or hardware addition.-so guess there are two sides to every tech call :)
Then there are the automated voice questions one tries to answer before being connected to a live person. Attempted to bypass it with a press of “0” but they hung up on me after the automated voice sweetly said ‘Goodbye’.
Last Rose Of Summer Premium Member over 9 years ago
Hello, my name is Peggy………and I live next door!
phylum over 9 years ago
unfortunately it is a local call from everywhere…
GROG Premium Member over 9 years ago
And it was from tech support. They really know nothing.
gaslightguy over 9 years ago
Still couldn’t understand them.
Ubintold over 9 years ago
Put ’em all through sensitivity training like the Reality Check strip today is showing.
Saddenedby Premium Member over 9 years ago
don’t live in india but did tech support for our product for many years. the hardest part of the job was NOT laughing at the people who called in. couldn’t understand some of them.(ever have a southern belle ’ya’ll’ you to death?) couldn’t believe why some of them were calling(don’t think they knew) and 95% of them could have had their question answered by reading the ‘two page’ instruction manual, but were too lazy to do so.and when we went ‘on-site’ which we did occasionally, most of the time it was error #9 for us.what was error #9? so glad you asked.it meant ‘user error’ so that we wouldn’t ‘insult’ the user, making them think we had found a problem with their software, or hardware addition.-so guess there are two sides to every tech call :)
neverenoughgold over 9 years ago
Isn’t the first question asked when “tech support” answers…
What credit card will you be using today?
rgpope Premium Member over 9 years ago
Bank of America, and Frontier Communications. All tech support live in the US and speak English. some even say “Y’all”!
Dean over 9 years ago
Then there are the automated voice questions one tries to answer before being connected to a live person. Attempted to bypass it with a press of “0” but they hung up on me after the automated voice sweetly said ‘Goodbye’.