In my experience as someone who writes instructions for a living, if the directions are not clear enough, it is likely because they were not tested before they were printed. We call this a usability test, and its whole purpose is to ensure the directions are clear enough. If not, they get re-written.
In my experience as someone who writes instructions for a living, if the directions are not clear enough, it is likely because they were not tested before they were printed. We call this a usability test, and its whole purpose is to ensure the directions are clear enough. If not, they get re-written.