And to India and the Philipines. Recently, I received an email advising people who phone 800 number specialists and get connected to someone overseas, that we have a right to speak to someone in the US and by law we must be transferred to a US specialist. A few weeks ago I called the 800 number for Hotmail and someone with a barely understandable Indian accent answered.I requested to speak to someone in the US and he refused to connect me. I asked to speak to his supervisor who also refused even though I told him that by law it was my right to be connected to an info-specialist in the US, he refused. I hung up.
And to India and the Philipines. Recently, I received an email advising people who phone 800 number specialists and get connected to someone overseas, that we have a right to speak to someone in the US and by law we must be transferred to a US specialist. A few weeks ago I called the 800 number for Hotmail and someone with a barely understandable Indian accent answered.I requested to speak to someone in the US and he refused to connect me. I asked to speak to his supervisor who also refused even though I told him that by law it was my right to be connected to an info-specialist in the US, he refused. I hung up.