Yes, talking to a human at the help desk is so much more satisfying. You pose your question and they repeat it back to you while they scan their list of questions looking for one that matches it, because they have no clue about what you’re asking.
This Covid-19 situation has forced several companies in my area to set up their employees at home, to prevent the spread of the virus. Ergo, workers who have, in the past, relied on fellow workers nearby to help answer tricky questions, now transfer the caller on to a black hole hoping someone else will have “the answer.” It took me 1 hour and 10 minutes of insufferable Muzak music recently to get a simple answer to a medical insurance question.
Who are you going to complain to? The outsourced management of the call center who seem to always be unavailable and ‘will call you back’… You need to get in touch with the senior management of the company providing the product (and that can be a challenge). I found the marketing and financials info of the company will provide the names of the corporate management – and then contact them directly. Specific details/timeline of the issue, without the emotions, will provide the best results. If you have customer service background, some suggestions for improvement may help also…
djtenltd about 4 years ago
If I were you Ben, I’d listen to my wife!
HappyDog/ᵀʳʸ ᴮᵒᶻᵒ ⁴ ᵗʰᵉ ᶠᵘⁿ ᵒᶠ ᶦᵗ Premium Member about 4 years ago
Or read the instructions, again.
HappyDog/ᵀʳʸ ᴮᵒᶻᵒ ⁴ ᵗʰᵉ ᶠᵘⁿ ᵒᶠ ᶦᵗ Premium Member about 4 years ago
Yes, talking to a human at the help desk is so much more satisfying. You pose your question and they repeat it back to you while they scan their list of questions looking for one that matches it, because they have no clue about what you’re asking.
HarryLime about 4 years ago
This Covid-19 situation has forced several companies in my area to set up their employees at home, to prevent the spread of the virus. Ergo, workers who have, in the past, relied on fellow workers nearby to help answer tricky questions, now transfer the caller on to a black hole hoping someone else will have “the answer.” It took me 1 hour and 10 minutes of insufferable Muzak music recently to get a simple answer to a medical insurance question.
micromos about 4 years ago
I usually can’t understand their language anyhow. Too much accent.
cuzinron47 about 4 years ago
You can go through the same hoops on-line, when you chat with tech support.
raptor about 4 years ago
Who are you going to complain to? The outsourced management of the call center who seem to always be unavailable and ‘will call you back’… You need to get in touch with the senior management of the company providing the product (and that can be a challenge). I found the marketing and financials info of the company will provide the names of the corporate management – and then contact them directly. Specific details/timeline of the issue, without the emotions, will provide the best results. If you have customer service background, some suggestions for improvement may help also…
edreajr about 4 years ago
An accent is what the OTHER person has.