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This one is actually a “hindsight is 20/20” moment for many. There was a time when one of the most over-used bromides among that lot was, “Let’s tell the help we’ll take our business elsewhere! That’ll show ’em”. Truth is, that never did, and it still doesn’t. The turnover among the help these days is as such that it could be a completely new staff on duty with each regular visit to such an institution. And the staff members who are put in that position are usually not management, and are barely making a living as it is. They can be perfunctorily civil to customers, but it’s not likely they’re losing sleep over those customers’ woes at night. As such, in general, they really don’t give a rip if the likes of this lot take their business elsewhere.
This one is actually a “hindsight is 20/20” moment for many. There was a time when one of the most over-used bromides among that lot was, “Let’s tell the help we’ll take our business elsewhere! That’ll show ’em”. Truth is, that never did, and it still doesn’t. The turnover among the help these days is as such that it could be a completely new staff on duty with each regular visit to such an institution. And the staff members who are put in that position are usually not management, and are barely making a living as it is. They can be perfunctorily civil to customers, but it’s not likely they’re losing sleep over those customers’ woes at night. As such, in general, they really don’t give a rip if the likes of this lot take their business elsewhere.