For TWO days (starting at 8 AM yesterday and until just now) I’ve been dealing with TriCare West (the military healthcare plan) and it’s been a nightmare. They’re changing plans and I swear, the next time I have to ‘choose a number’, I’m going to choose #3 – "are you having a mental crisis right now?‘. Yes, yes, I am! I started at 8 AM yesterday and was ready to tear my hair out by the time Brad got home just after noon. He took over and was at it until 4PM. I can’t tell you how many people we talked to, now many sites we had to go to. He got almost all of it finished around 6 PM. I started again this morning at 7:30 and have just one part left – the signing up for auto payment withdrawal. I have it now but have to do it again with the new system. I kept getting an error notice so called AGAIN. I couldn’t understand the first woman – it was a horrible connection, all garbly. I gave up and called again. Got a lady with a clear connection. Follower her instructions and kept getting an error notice on that page. Called again. Was told the site was down! Great, they give us a deadline that’s coming up soon and they don’t have the site up and running?That #3 / mental health crisis option is looking better all of the time.
For TWO days (starting at 8 AM yesterday and until just now) I’ve been dealing with TriCare West (the military healthcare plan) and it’s been a nightmare. They’re changing plans and I swear, the next time I have to ‘choose a number’, I’m going to choose #3 – "are you having a mental crisis right now?‘. Yes, yes, I am! I started at 8 AM yesterday and was ready to tear my hair out by the time Brad got home just after noon. He took over and was at it until 4PM. I can’t tell you how many people we talked to, now many sites we had to go to. He got almost all of it finished around 6 PM. I started again this morning at 7:30 and have just one part left – the signing up for auto payment withdrawal. I have it now but have to do it again with the new system. I kept getting an error notice so called AGAIN. I couldn’t understand the first woman – it was a horrible connection, all garbly. I gave up and called again. Got a lady with a clear connection. Follower her instructions and kept getting an error notice on that page. Called again. Was told the site was down! Great, they give us a deadline that’s coming up soon and they don’t have the site up and running?That #3 / mental health crisis option is looking better all of the time.