Moderately Confused by Jeff Stahler for November 03, 2020

All of our operators are laughing.

Sounds like the IT department where I work!

Some companies and even municipalities have it right: your expected wait time is more than 15 minutes – press 1 if you would like a callback.

Then there is the famous, “Did you know that if you are having internet problems you can solve them by signing into our website?”

…Please leave your message at the sound of the click.

—From an old “Shoe” cartoon

“How may I disconnect your call?”

She looks like she’s got some hangups of her own.

NY Department of Labor (after 4 levels of menus, two input identification numbers, and 3 unrelated informational recordings): “We are experiencing heavy call volume, try again later” {click}.

Yep, they will do that. Or transfer you to a department that has closed for the day.

That happens more often than not.

The promised paperless workplace never developed, and neither did the the efficiencies of the digital revolution. Now both are on perpetual hold

But this call is important to you, we could care less.