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Brutus, I feel your pain. Every time I call I call my cable, I get someone I cannot understand, who cannot understand me. Who tells me there is nothing wrong with my service, so it must be in my connections? I’ve changed nothing. I get no channels on my receiver boxes after rebooting several times on three tv’s. I know three boxes not bad at once. After two more calls, they send tech out after two days. B@C connections on pole have all corroded after 20+ years. Rain water seeping in.
Yeah, Brutus, the the technicians can be singularly unhelpful. There seems to be an acronym among technicians for folks like me and Brutus. They sometimes will say it is an error code Id10t (idiot). While I don’t like being thought of as an idiot and try hard not to be one, when it gets to the frustration stage Brutus is at, I don’t care so long as the issue is resolved.
This reminds me of the time I was trying to setup my internet over the phone with nothing more than an iPad to my name. The tech kept telling me to put the “disc” in the “drive.” It’s an iPad, love.
Needless to say, she hung up when I told her I think we should wait for a full moon, spin 3 times, and flush the toilet.
Unfortunately, experienced customers are often more helpful. Often heard, “Well, I’ve never done this before.” Wouldn’t hurt to skip the staff over the help line a couple of times.
I have a “fool proof” cable box. No buttons or anything. Just a black box with a blue light on one side. Nothing to touch, nothing to adjust. A while back the blue light started to flicker, and slowly I lost all connection. I called them up, explained the problem, and they agreed I had a defective box and offered to send me a new one to install myself. I said no, I paid for a box that works, and you will send out someone to remove the defective one and install one that works. They did, and he did. I was shocked! Of course, first we had to go through the entire routine of me being blamed for doing something to it – I had to remind them that there was nothing I could do to it. All I did was watch the light flicker for a period of time and then go out. It was like watching ET, except it didn’t come back on.
ʲᔆ about 2 years ago
Do a lot of mimes enjoy photography?
Renatus Profuturus Frigeridus Premium Member about 2 years ago
Is it a Ikea device?
Ahuehuete about 2 years ago
Brutus has cable? BRUTUS CAN AFFORD CABLE? Next you’ll be telling us he can afford eggs too.
Wilde Bill about 2 years ago
It is in the cable company’s best interest to have the tech support people be helpful. Otherwise, they’d have to actually send somebody out there.
raybarb44 about 2 years ago
A rather graphic image indeed and a retort l will most definitely use myself sometime later….
The dude from FL Premium Member about 2 years ago
Aren’t “upgrades” wonderful? They’re full of unexpected surprisess
GROG Premium Member about 2 years ago
My satellite system seems to update itself, interrupting the program I’m watching while doing it.
The Reader Premium Member about 2 years ago
First, get the instructions out of the invisible box…
nosirrom about 2 years ago
The last time the cable company upgraded my system they took away channels and moved them to a higher priced tier.
e.groves about 2 years ago
That’s a good one, Brutus.
[Traveler] Premium Member about 2 years ago
They were speaking words, probably in English, but in an accent that I couldn’t comprehend.
CorkLock about 2 years ago
Brutus, I feel your pain. Every time I call I call my cable, I get someone I cannot understand, who cannot understand me. Who tells me there is nothing wrong with my service, so it must be in my connections? I’ve changed nothing. I get no channels on my receiver boxes after rebooting several times on three tv’s. I know three boxes not bad at once. After two more calls, they send tech out after two days. B@C connections on pole have all corroded after 20+ years. Rain water seeping in.
Just-me about 2 years ago
Yeah, Brutus, the the technicians can be singularly unhelpful. There seems to be an acronym among technicians for folks like me and Brutus. They sometimes will say it is an error code Id10t (idiot). While I don’t like being thought of as an idiot and try hard not to be one, when it gets to the frustration stage Brutus is at, I don’t care so long as the issue is resolved.
Chris about 2 years ago
maybe we should spray some glow in the dark stuff to help seeing him better. ;)
EnlilEnkiEa about 2 years ago
This reminds me of the time I was trying to setup my internet over the phone with nothing more than an iPad to my name. The tech kept telling me to put the “disc” in the “drive.” It’s an iPad, love.
Needless to say, she hung up when I told her I think we should wait for a full moon, spin 3 times, and flush the toilet.
saltylife16 about 2 years ago
That’s cool Brutus. Sharp wit. You win the internet today.
walstib Premium Member about 2 years ago
Have the cable company send out Larry to your home, he’ll git’r’done.
KEA about 2 years ago
cut the cable, you won’t regret it
MuddyUSA Premium Member about 2 years ago
The tech guys are all located in Taiwan?
timinwsac Premium Member about 2 years ago
Did you try unplugging the help line and then plugging it back in?
Daltongang Premium Member about 2 years ago
Only Brutus Thornapple is fluent in do-hickey, thing -a ma-gig, and which-a-ma-call-it, but not in basic technology.
Brent Rosenthal Premium Member about 2 years ago
What a great line! Needed that funny today. Thanks Chip!
heathcliff2 about 2 years ago
Unfortunately, experienced customers are often more helpful. Often heard, “Well, I’ve never done this before.” Wouldn’t hurt to skip the staff over the help line a couple of times.
Chris Sherlock about 2 years ago
Had he been a mime in a darkroom, he might have been easier to follow.
gopher gofer about 2 years ago
it’s even worse when he mimes the equipment instructions in the original japanese…
Brutus P. Thornapple creator about 2 years ago
Ha, ha, gopher gofer! Or when he mimes over the phone. ;)
Moonkey Premium Member about 2 years ago
I have a “fool proof” cable box. No buttons or anything. Just a black box with a blue light on one side. Nothing to touch, nothing to adjust. A while back the blue light started to flicker, and slowly I lost all connection. I called them up, explained the problem, and they agreed I had a defective box and offered to send me a new one to install myself. I said no, I paid for a box that works, and you will send out someone to remove the defective one and install one that works. They did, and he did. I was shocked! Of course, first we had to go through the entire routine of me being blamed for doing something to it – I had to remind them that there was nothing I could do to it. All I did was watch the light flicker for a period of time and then go out. It was like watching ET, except it didn’t come back on.
Moonkey Premium Member about 2 years ago
Which one of them is home all day long and has more time to do the cable update?
pamela welch Premium Member about 2 years ago
LOLOL – Next unintelligble scammer-call I get, I’m going to paraphrase that line; giving proper credit. So dang funny