I’m an IT technician. So is my colleague, but he is… well… a bit special. One day, a customer sends an email, which [Colleague] reads but doesn’t tell me about. I haven’t seen it because I only look at the mailbox when I see there’re unread messages. Our boss has also seen it but not opened it, so he comes over, his wife with him, and asks us about it.
Boss: “What about that email from [Customer]?”
Colleague: “I’ve seen it.”
Boss: “Did you check it out?”
I now look at the email. It is a forwarded email that the customer received supposedly from a delivery service with a PDF attached, supposedly an invoice. The customer asks us to open the file in an isolated environment to check if it’s legit, or possibly infected.
Colleague: “Okay, they sent us a file. Let’s look inside.”
Boss, Boss’s Wife, & Me: “NO!“
He had almost opened a potentially malware-infected file, on his work PC, because he didn’t think. As an IT technician. Luckily, he didn’t, and I checked the file on a sandbox I have set up specifically for that purpose (it looked legit), but my boss really ripped into him.
Yakety Sax about 4 hours ago
That’s How The Greeks Got Into Troy, Ya Know
I’m an IT technician. So is my colleague, but he is… well… a bit special. One day, a customer sends an email, which [Colleague] reads but doesn’t tell me about. I haven’t seen it because I only look at the mailbox when I see there’re unread messages. Our boss has also seen it but not opened it, so he comes over, his wife with him, and asks us about it.
Boss: “What about that email from [Customer]?”
Colleague: “I’ve seen it.”
Boss: “Did you check it out?”
I now look at the email. It is a forwarded email that the customer received supposedly from a delivery service with a PDF attached, supposedly an invoice. The customer asks us to open the file in an isolated environment to check if it’s legit, or possibly infected.
Colleague: “Okay, they sent us a file. Let’s look inside.”
Boss, Boss’s Wife, & Me: “NO!“
He had almost opened a potentially malware-infected file, on his work PC, because he didn’t think. As an IT technician. Luckily, he didn’t, and I checked the file on a sandbox I have set up specifically for that purpose (it looked legit), but my boss really ripped into him.
(not MY story)
sandpiper about 3 hours ago
They still end up in the dump file, just sooner
John M about 2 hours ago
When everything is the top priority – nothing is.
MayCauseBurns about 1 hour ago
YOUR high priority is rarely MY high priority.