I suspect that I’m one of the only people on earth who have ever actually read the WHOLE EULA. Of course, I was younger then… and the EULAs were shorter too. And I only did it once…
I went to get a software update in my car and there was no EULA for me to sign. And it took TWO HOURS to download and install. I wanted to ask if MS had written the update – and if they were still using VISTA. 2 Hours?
Somewhere in the EULA it usually states that the product does not have to work and that if it damages your computer or causes a data breach – though luck, the company is not responsible.
I was in at a conference with a poor IT guy who worked for a Law Firm that wouldn’t allow him to upgrade or change the routers and firewalls at the company. They were of the opinion that they purchased the equipment and protection for a lot of money, and they expected it to work correctly right out of the box. If it didn’t it was a manufactures defect and not their fault.
As the verbiage expands, the values decrease, and the satisfaction disappears. But, on the other hand, we get to let off steam among the tons of commenters who empathize with us. Great to be among such good company. We are not alone.
They’ve got you between a rock and a hard place. If you don’t press “agree”, you can’t download the product or upgrade. What I don’t like is the gotcha that if you don’t like the upgrade, you can’t go back to the version that you did like.
I think that if you read all of the fine print that comes with computer software, it would take so long that you could never get anything else accomplished.
My guess is that a lot of what’s in EULAs are unenforceable because the software companies know they’ve made them so long that no one actually reads them, regardless of checking the little box. A lot of the legalese baloney is just a smokescreen to make people THINK they’ve signed away their rights and would never stand up in courts.
It’s usually in the “arbitration clause” section, where they tell you any disagreements or changes to specific terms need to be filed in writing and mailed to a completely different address than the one the company normally operates from.
Also, if you use any Apple product, read the terms some time, specifically the section on “Export Control” or whatever it’s titled these days.
So if you say you don’t agree do they stop bugging you to upgrade all the time? Usually I find everything has upgraded without my saying yay or nay to anything.
It’s easy really … if anything goes wrong. it’s your fault. If it’s our fault, it’s your fault. If it’s faulty right out of the box, it’s your fault too.
I’m with Bob on this one, though I recognize that, as in so many other cases, the corporate entities have the consumer over a barrel. I remember a few years ago when Yahoo updated their terms to include such absurdities as a forced arbitration clause and a clause forbidding the user from joining class action suits against the company. I didn’t agree to the terms for months, even though it meant constantly having to click on a “later” button when trying to read my email. Eventually I clicked “agree” by accident (and of course there’s no way to rescind that once you’ve clicked it). Both forced arbitration and no class action provisions have proliferated recently thanks to the pro-corporate Supreme Court, which acts as if agreements like these (and those between employers and employees) are really made freely by two equal parties. But as this example illustrates, all the power is on one side, allowing them to tell the user (or the employee) to take it or leave it, no negotiation or revision allowed.
Superfrog almost 3 years ago
I’m pretty sure the buttons are “take it” or “leave it”.
Concretionist almost 3 years ago
I suspect that I’m one of the only people on earth who have ever actually read the WHOLE EULA. Of course, I was younger then… and the EULAs were shorter too. And I only did it once…
Alexander the Good Enough almost 3 years ago
He a better lawyer than most if he has the time to read it and can even make the least bit of sense of the EULA.
Alabama Al almost 3 years ago
Why bother? The gist is clear enough – you either accept the terms with no revisions, or you can’t use the product.
jvo almost 3 years ago
I especially like the stipulation that you are deemed to have accepted the terms of the EULA before you have even read it.
C almost 3 years ago
He’s just pissed that he can’t bill someone for it
eastern.woods.metal almost 3 years ago
Given how FB share price has tanked I suspect a lot of people have decided they don’t like the terms.
keenanthelibrarian almost 3 years ago
Or, to give a lawyer’s answer – “Yes – and no.”
nosirrom almost 3 years ago
Go ahead Bob. You can always sue them for Malware of Forethought.
nicka93 almost 3 years ago
Dammed if you do, dammed of you don’t.
JoeStoppinghem Premium Member almost 3 years ago
Somewhere on MS Word’s EULA it states we do not have permission to write any thing libel.
Dobby53 Premium Member almost 3 years ago
I went to get a software update in my car and there was no EULA for me to sign. And it took TWO HOURS to download and install. I wanted to ask if MS had written the update – and if they were still using VISTA. 2 Hours?
dflak almost 3 years ago
Somewhere in the EULA it usually states that the product does not have to work and that if it damages your computer or causes a data breach – though luck, the company is not responsible.
Masterskrain almost 3 years ago
Shakespeare was right: “First thing we do is Kill all the Lawyers…”
vaughnrl2003 Premium Member almost 3 years ago
I was in at a conference with a poor IT guy who worked for a Law Firm that wouldn’t allow him to upgrade or change the routers and firewalls at the company. They were of the opinion that they purchased the equipment and protection for a lot of money, and they expected it to work correctly right out of the box. If it didn’t it was a manufactures defect and not their fault.
sandpiper almost 3 years ago
As the verbiage expands, the values decrease, and the satisfaction disappears. But, on the other hand, we get to let off steam among the tons of commenters who empathize with us. Great to be among such good company. We are not alone.
Znox11 almost 3 years ago
As one who typically installs software on other people’s computers, I sometimes wonder just what I am agreeing to in their name. Oh well.
mindjob almost 3 years ago
By the time they change the agreement, i’ll have moved on to something else anyway.
monya_43 almost 3 years ago
They’ve got you between a rock and a hard place. If you don’t press “agree”, you can’t download the product or upgrade. What I don’t like is the gotcha that if you don’t like the upgrade, you can’t go back to the version that you did like.
Sir Ruddy Blighter, Jr. almost 3 years ago
I swear, every time, it looks to me like Bob is sitting in a high-backed chair. I just can’t see those as his shoulders
carlzr almost 3 years ago
I should share this cartoon with my state legislator. If I knew who he was.
calliarcale almost 3 years ago
Nice try, Bob, but you’ve got no power to negotiate. You either agree, or you don’t use the software.
Dobby53 Premium Member almost 3 years ago
There’s a Monty Python skit about a liver donor. "You signed the donor card, it didn’t say ‘after your death.’ "
mistercatworks almost 3 years ago
“Should use, ownership or abuse result in the destruction of life as we know it, the aforesaid corporation is in no way liable.”
Dani Rice almost 3 years ago
I think that if you read all of the fine print that comes with computer software, it would take so long that you could never get anything else accomplished.
Richard S Russell Premium Member almost 3 years ago
Then there was Steve Jobs wondering why the components of the Human CentiPad wouldn’t read their EULAs:
https://youtu.be/zVTsFKJ2nJE
https://youtu.be/NK56JNnC2IE
schaefer jim almost 3 years ago
I can identify with this toon! Amusing!
Bilan almost 3 years ago
Bob should know that the corporate lawyers a-l-w-a-y-s wins. They create the terms and conditions and we don’t have an iota of input.
nottaTrueBeliever almost 3 years ago
My guess is that a lot of what’s in EULAs are unenforceable because the software companies know they’ve made them so long that no one actually reads them, regardless of checking the little box. A lot of the legalese baloney is just a smokescreen to make people THINK they’ve signed away their rights and would never stand up in courts.
moondog42 Premium Member almost 3 years ago
It’s usually in the “arbitration clause” section, where they tell you any disagreements or changes to specific terms need to be filed in writing and mailed to a completely different address than the one the company normally operates from.
Also, if you use any Apple product, read the terms some time, specifically the section on “Export Control” or whatever it’s titled these days.
theincrediblebulk almost 3 years ago
So if you say you don’t agree do they stop bugging you to upgrade all the time? Usually I find everything has upgraded without my saying yay or nay to anything.
Widdershins almost 3 years ago
It’s easy really … if anything goes wrong. it’s your fault. If it’s our fault, it’s your fault. If it’s faulty right out of the box, it’s your fault too.
Baucuva almost 3 years ago
Bob the lawyer looks like Nixon.
evsxrk almost 3 years ago
I’m with Bob on this one, though I recognize that, as in so many other cases, the corporate entities have the consumer over a barrel. I remember a few years ago when Yahoo updated their terms to include such absurdities as a forced arbitration clause and a clause forbidding the user from joining class action suits against the company. I didn’t agree to the terms for months, even though it meant constantly having to click on a “later” button when trying to read my email. Eventually I clicked “agree” by accident (and of course there’s no way to rescind that once you’ve clicked it). Both forced arbitration and no class action provisions have proliferated recently thanks to the pro-corporate Supreme Court, which acts as if agreements like these (and those between employers and employees) are really made freely by two equal parties. But as this example illustrates, all the power is on one side, allowing them to tell the user (or the employee) to take it or leave it, no negotiation or revision allowed.